Introduction
Salt Lake City in Kolkata has evolved into a vibrant hub for Business Process Outsourcing (BPO) operations. With its strategic location, skilled workforce, affordable infrastructure, and connectivity, the area hosts some of the top BPO Companies in Salt Lake City- Kolkata in India. This sector has proven to be a major employment generator, particularly for young graduates and professionals seeking dynamic career options.
With over 1,000 openings currently available, let’s explore the top 10 BPO companies in Salt Lake City- Kolkata, their specialties, current vacancies, work culture, and how aspirants can break into the industry with the right approach. We’ll also end with insights from Employment Mantras, a rising consultancy guiding freshers and professionals to land their ideal BPO job.
1. Genpact India Pvt. Ltd.
A global leader in digital transformation and outsourcing services, Genpact has a significant presence as at top of all BPO companies in Salt Lake City- Kolkata
It offers services in finance & accounting, procurement, analytics, and customer service. Over 200 openings in voice and non-voice processes, especially in international customer support and KYC processes
This company provides strong training programs, Night shift and rotational shift flexibility, Employee-friendly policies making it attractive for joiners.
2. Tata Consultancy Services (TCS)
Though TCS is largely an IT giant, it has a vast arm operation among the BPO Companies in Salt Lake City- Kolkata, providing services in banking, insurance, retail, and supply chain.
Currently over 150 roles in data processing, back-office operations, and analytics are available. Offers Strong brand value, Long-term career growth, Excellent campus and work-life balance
3. Wipro BPO
Wipro BPO is a division of Wipro Ltd. delivering voice-based and back-end support to its global clientele. Wipro is among the BPO Companies in Salt Lake City- Kolkata and its facility is known for managing high-volume accounts.
More than 100 roles across tech support, customer care, and healthcare support vacancies available.
Provides Industry recognized training, Work-from-home options for select roles, Transport and medical facilities
4. Tech Mahindra BPO
Tech Mahindra is one of the BPO Companies in Salt Lake City- Kolkata and operates heavily out of Kolkata, supporting telecom, healthcare, and financial clients. It’s known for technical voice support and process outsourcing.
Around 120 current openings in customer service and back-office operations are available.
Benefits of joining are diverse projects, good pay structure for freshers, frequent skill upgrade sessions.
5. Concentrix Daksh Services
Concentrix is one of the biggest names in BPO Companies in Salt Lake City- Kolkata with major operations there. It caters to US, UK, and Australian clients, and offers voice, chat, and email support.
Approximately 150 vacancies, especially in international voice and email support processes are available. It has global exposure, performance-based incentives, weekend offs for select profiles.
6. Teleperformance India
Teleperformance, a global customer experience management company, has made a mark as one of the BPO companies in Salt Lake City- Kolkata with its high-quality customer service operations.
More than 100 job openings across inbound, outbound, and blended processes.
Joinable reasons are high energy work environment, incentives for multilingual skills, quick promotion opportunities
7. Firstsource Solutions Ltd.
Talking about another famous among BPO Companies in Salt Lake City- Kolkata i.e., Firstsource which offers services in banking, telecom, and healthcare. It is rapidly expanding in Kolkata and has several floors operating in Salt Lake alone.
Over 80 openings currently are available for both domestic and international accounts.
Avails health insurance benefits, On-the-job training, Emphasis on employee wellness.
8. Hinduja Global Solutions (HGS)
HGS is known for delivering world-class customer engagement and has a significant presence in Salt Lake. It supports domestic and international clients.
Nearly 100 openings are available, especially in tech support and BFSI sectors.
BPO Companies in Salt Lake City- Kolkata provides strong corporate training, internal mobility, recognition and rewards.
9. Fusion BPO Services
Fusion as another company among BPO Companies in Salt Lake City- Kolkata having its headquarter in Kolkata, is a global BPO service provider with offices in 9 countries. The Salt Lake facility handles major healthcare and customer support clients.
Vacancies for 60+ roles in voice, chat, and medical transcription processes.
This company focuses on career progression, vibrant work culture, new client projects mean frequent hiring.
10. Sutherland Global Services
Sutherland operates a fast-growing facility in Salt Lake, serving US and UK-based clients with technical and customer support.
More than 70 roles open in voice support and remote tech assistance.
It has a shift flexibility, Strong brand name, free cab and meals for night shifts, making it more attractive to new joiners in these BPO Companies in Salt Lake City- Kolkata
BPO Companies in Salt Lake City- Kolkata’s Job Market is based on Current Trends. Most BPOs are hiring freshers with basic communication skills indicating high intake of freshers. There is a shift from hybrid roles according to post pandemic, companies are now offering work-from-home or hybrid options. BPO Companies prefer skill over degree like Fluency in English, computer basics, and customer empathy is more valued than educational qualifications. These BPO companies provide job security and stability as well with many BPOs working on long-term projects, and employees enjoy stability. BPOs follows incentive structures, Sales and support roles often include monthly incentives, sometimes doubling take-home salaries.
Top Roles Hiring Right Now
| Role | Approximate Openings | Avg. Salary (INR/month) |
| Customer Service Executive | 250 | 18,000 – 28,000 |
| Technical Support Executive | 200 | 20,000 – 30,000 |
| Chat Support Associate | 150 | 15,000 – 25,000 |
| Data Entry / Backend | 120 | 12,000 – 20,000 |
| Voice Process (Domestic) | 100 | 10,000 – 15,000 |
| Process Trainer / Quality Analyst | 30 | 25,000 – 40,000 |
| Team Leader | 25 | 30,000 – 50,000 |
Required Skills for BPO Jobs
Communication: Fluent spoken English or regional language based on role.
Typing Speed
Customer Handling: Ability to stay calm under pressure.
Technical Knowledge: For tech support roles, basic computer troubleshooting.
Flexibility: Willingness to work in rotational or night shifts.
How to Get Hired in these BPO Companies in Salt Lake City- Kolkata?
1. Update Your Resume: Highlight communication skills, MS Office knowledge, and any customer facing experience.
2. Prepare for Interviews: Practice common HR questions and mock calls.
3. Focus on Soft Skills: A positive tone, empathy, and listening skills are crucial.
4. Apply Widely: Register on portals like Naukri, Indeed, and apply via company career pages.
5. Use Recruitment Consultants: Many BPOs in Salt Lake City hire through third-party consultants like Employment Mantras.
Employment Mantras – Hiring Insights
Employment Mantras, a growing recruitment consultancy in Kolkata, has been instrumental in helping over 3,000 candidates find BPO roles over the last year. Here’s what they shared about the hiring scene in Salt Lake: The demand for BPO talent is at an all-time high. From freshers to experienced professionals, there’s a role for everyone. Companies are even open to hiring students pursuing degrees or homemakers looking for flexible shifts.
In a competitive job market of BPO Companies in Salt Lake City- Kolkata, Employment Mantras stands out by offering absolutely free career support to job seekers. Whether you’re a fresher, graduate, or someone switching industries, Employment Mantras provides resume assistance, interview prep, and job referrals without charging a single rupee. With tie-ups across Genpact, Wipro, Concentrix, Tech Mahindra, and more, the consultancy helps candidates land interviews quickly for voice, non-voice, back office, and blended roles. Trusted by thousands, Employment Mantras is not just a recruiter it’s a career catalyst helping you step confidently into Kolkata’s booming BPO world.
Future of BPO Companies in Salt Lake City- Kolkata
The future of BPO companies in Salt Lake City- Kolkata looks exceptionally promising. As one of India’s fastest-growing outsourcing hubs, Salt Lake’s Sector continues to attract major domestic and international BPO players due to its cost effective operations, abundant English-speaking talent, and robust IT infrastructure. With increasing demand for AI-assisted customer service, remote work models, multilingual support, and data analytics, BPOs are evolving into high value knowledge process outsourcing (KPO) centers.
The city’s proximity to major educational institutions ensures a steady talent pipeline, while government initiatives like Bengal Silicon Valley Tech Hub further solidify Salt Lake’s position as a BPO and IT powerhouse. In the next 5–10 years, expect higher employment, greater process specialization, and significant investment inflows, turning Salt Lake City into East India’s premier outsourcing corridor.
Conclusion
It is to be concluded that Salt Lake City, Kolkata, has undeniably transformed into a major BPO hotspot, offering a wealth of opportunities for freshers and professionals alike. With over 1,000 active openings and top companies like Genpact, Wipro, TCS, Concentrix, and others actively hiring, the sector continues to drive employment, skill development, and career growth. The availability of diverse roles from voice and non-voice processes to technical support and backend operations makes it a preferred destination for job seekers from various backgrounds. As these BPO Companies in Salt Lake City- Kolkata adopt automation, AI, and hybrid models, the industry is poised to offer not just jobs, but long-term, evolving careers in future plans.
Employment Mantras emerges as a valuable partner, offering zero cost guidance, resume building, and job placement support to those seeking to step into the BPO world. Whether you’re starting out or switching careers, Employment Mantras ensures you’re not navigating the hiring process alone but with confidence and clarity.