Customer Support Executive

Job Description

Looking for
Profile : Customer Support Executive
Experience: Fresher
Location : Kolkata
Salary : 2 LPA
Skills: Good Communication, Excel Knowledge

Interested Candidates can send their Resumes at +91 7017441955

A Customer Support Executive assists customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:
1. Issue Resolution: Respond to customer queries and resolve complaints promptly and effectively.
2. Product Knowledge: Maintain a thorough understanding of products and services to provide accurate information and support.
3. Communication: Communicate clearly and professionally with customers through various channels (phone, email, chat).
4. Documentation: Record and track customer interactions and feedback to improve service quality.
5. Customer Satisfaction: Monitor and enhance customer satisfaction by identifying areas for improvement and implementing solutions.