CRM (Customer Relationship Management)

September 20, 2024
12000 / month
Urgent

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Job Description

Industry: Automobile
Location: Bareilly
Salary: Up to 12,000 INR
Experience: Minimum 6 Months
Skills required: Excel Knowledge, Customer satisfaction, Client Dealing, Sales knowledge is a must. Only female candidates can apply for this position.

Job Responsibilities:

  1. Develop and maintain good relationships with customers through regular communication and follow-ups.
  2. Provide excellent customer service and ensure high levels of customer satisfaction.
  3. Respond to customer inquiries and resolve issues in a timely and professional manner.
  4. Maintain updated knowledge of product and service offerings to provide accurate information to customers.
  5. Keep detailed records of customer interactions, transactions, comments, and complaints.
  6. Collaborate with the sales team to ensure smooth sales and after-sales processes.
  7. Use Excel and other tools to analyze customer data and trends to improve customer satisfaction and retention.
  8. Conduct customer satisfaction surveys and generate reports to identify areas for improvement.
  9. Assist in coordinating sales and marketing activities to maximize customer engagement.
  10. Contribute to the development and implementation of customer relationship management strategies and initiatives.

Interested candidates can send their resumes to 7017441955 for consideration.