Customer Support Executive
Job Description
Looking for
Profile : Customer Support Executive
Location : Marathali, Bangalore
Salary : 25K CTC – 21K in hand
Qualification: Any Graduate
Experience : Min 1 Year of Experience into BPO Languages : English + Hindi
Interested candidates can send their resumes at 8279877063
As a Customer Support Executive, you will be the primary point of contact for customers, addressing their queries and concerns through various communication channels. Your role will involve providing prompt, efficient, and professional support to ensure customer satisfaction and retention. You will work closely with other teams to resolve issues and improve the overall customer experience.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media, providing timely and accurate information.
- Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex cases to higher levels when necessary.
- Customer Feedback: Gather and document customer feedback to help improve products, services, and processes.
- Knowledge Base Maintenance: Maintain and update the customer support knowledge base and FAQ sections to assist customers in finding solutions independently.
- Report Generation: Generate and analyze support reports to identify trends, areas for improvement, and overall customer satisfaction levels.
