CSA

Flipkart- Customer Service -Work From Office (Voice process)

Job Description:

1. Scope of work proposed to be handled:
Service Partner will handle all voice calls from Flipkart (FK) customers, required languages are Hindi and English

All agents shall fluently speak, write and comprehend in English, and Hindi.
Criteria:

1. Excellent communication in English

2. Fresher & Experience / Graduate & Undergraduate both can apply.

3. Experienced candidates must have minimum 1 year documented experience in any customer service – BPO/SALES/MARKETING/HOSPITALITY/AVIATION/COUNSELOR)

4. Males and Females should be Comfortable working in 24/7 shifts.

5. Six days working/ rotational off

6. Immediate joining

7. Training is paid / mandatory to clear certification post training.

Screening Rounds:

HR Round
Functional round
Psychometric test
Typing test – 25/90(Minimum)
Voice Versant test – Level 4 Minimum

Note- Experience candidates must have valid experience to verify.