Tailor specific training programs to employee growth and retainment, career path assistance, etc.
– Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
– Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
– Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.
– Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.
– Collate the training results and documentation of the same to present to the senior management weekly/monthly.
– Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.